Authors

Marcia Kaufman, Partner

Dr. Fern Halper, Partner

Sponsored by IBM

Organizations are taking a hard look at how to ensure that the software delivery process is aligned with the strategy and goals of the business.

he delivery of high quality software in today’s increasingly interconnected and computerized world is more critical than ever to an organization’s success. Why? In one form or another, this software touches the customer. Today, software drives everything from equipment on the factory floor to controls managing traffic flow on crowded city streets. Whether it is a system to process claims and deliver information to customers and partners, an online banking system, or the embedded technology systems in an automobile or household appliance, businesses rely on software assets to build competitive advantage and grow their businesses.

Authors

Judith Hurwitz, CEO

Robin Bloor, Partner

Sponsored by Phurnace

Configuration Errors are the Road to Ruin

Companies of all shapes and sizes are faced with an increasingly complicated world of
having to maintain web applications. A lot has changed over the last ten years. When
companies began acquiring web servers to build customer facing web applications the
world was a simpler place. These applications were changed only once or twice a year.

Author

Judith Hurwitz, CEO

How Wavemaker helped Kana transform its call center software

KANA wanted to give its customers a way to quickly and easily tailor the KANA
applications to fit their particular business processes. KANA turned to WaveMaker to
significantly reduce the time required to configure and customize typical call center
applications.

Authors

Marcia Kaufman, Partner

Sponsored by IBM Rational

... forward thinking IT management is mandating a new approach to managing software quality.                                           

Hurwitz & Associates sees a major transition in the way organizations are approaching software quality management. These organizations are adopting new approaches such as Service Oriented Architecture (SOA) as a way to create agile reusable business services that are intended to help them respond to rapid changes and business opportunities. Managers of these organizations have come to the realization that their SOA strategy is only as good as the quality of their software. With this realization, forward thinking IT management is mandating a new approach to managing software quality. They are moving their development organizations away from narrowly-focused, traditional testing methods to a lifecycle approach to managing software quality.       

Authors

Judith Hurwitz, CEO

Robin Bloor, Partner

Sponsored by IBM

A Customer Survey with Case Studies                                                                                   

The nature of applications development and deployment is changing dramatically. The change is being driven by:
• The escalating complexity of corporate software development environments, both for building new applications and maintaining legacy applications.
• The organization of software development using geographically disparate and, often, global development teams.
• The growth in importance of the Internet as an infrastructure platform for customer facing applications.
• The emergence of Service Oriented Architectures (SOA), resulting in the creation of virtual applications composed of business services that are linked together.
• The pressures for compliance from internal and external sources that have placed greater accountability on development teams to prove that their applications are built using reliable and secure practices.