Authors,

Judith Hurwitz, CEO

Robin Bloor, Partner

Sponsored by CA

Just as applications were built and implemented in silos, so was most of the data center’s management software. 

In the mainframe era, the typical data center was designed to support a single centralized platform with a single operating system and a relatively small population of applications. Although data center management was complicated, computer workloads were well defined and well understood. As we know, those  days are long gone. Today, the typical data center has a myriad of servers running different operating systems and a large variety of applications. The complexity of the data center has exploded and the ability to manage the data center’s overall workload has, in many organizations, decayed to a dangerous level. In addition, both internal and external compliance initiatives now demand much stricter and more visible governance of an organization’s whole IT operation.

Authors

Judith Hurwitz, CEO

Marcia Kaufman, Partner

Sponsored by: IBM Tivoli

SOA is an approach to the building of applications that implements business processes as software services.

Organizations are moving to a more flexible business approach to leveraging software assets through Service Oriented Architecture. As they adopt this approach, IT executives have increased their focus on one of the primary measures of a successful implementation, establishing a consistent and predictable level of service. In order to achieve this goal, organizations recognize they need to match this new architectural approach with a consistent and comprehensive strategy for service management.

Author Robin Bloor, Partner

Sponsored by CA

From fragmented management to business driven management

How the client domain became chaotic is not a mystery. The PC was the most
disruptive technology that businesses ever had the opportunity to exploit. At first it
was a stand-alone device that made typewriters and adding machines redundant.
Then it was a connected device that laid waste to the vast population of computer
terminals and enabled the building of productive departmental and workgroup
applications. Then it accommodated email, delivered access to the Internet and,
finally, it morphed into a mobile device as laptops proliferated. And now it is no
longer sensible to think in terms of PCs alone as client devices; the PDA and the
mobile phone are both becoming delivery points for business applications.

Author

Robin Bloor, Partner

Sponsored by Avaya

The next stage in the evolution of business applications   

Communications Enabled Business Processes (CEBP) is an important innovation in the automation of human communications within business applications. Until now, such automation has largely been confined to providing Call Center systems and to unified communications products that target the productivity of individual users by integrating the use of voice communications, instant messaging, email and other collaborative capabilities.               

Authors

Judith Huwitz, President & CEO

Marcia Kaufman, Partner

Sponsored by IBM

As SOA takes hold in companies, IT is charged with creating and managing business services. 

There is a major transition underway in terms of how organizations view their information technology platforms. Indeed, since more aspects of the business have been automated over the past decade, organizations have realized that these applications and technology enablers are a key business asset. One of the reasons that IT is emerging as a potent enabler of business flexibility is the advent of Service Oriented Architectures. With Service Oriented Architectures (SOAs) organizations are able to codify key business rules and processes as business services that support organizational objectives. In brief, a Service Oriented Architecture is software architecture for building applications that implement business processes or services as a set of loosely coupled blackbox components orchestrated to deliver a well-defined level of service.