Thursday February 23 , 2012

Service Management

Documents

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Bringing Automation to the Data Center Bringing Automation to the Data Center

Date added: 08/01/2008

Authors,

Judith Hurwitz, CEO

Robin Bloor, Partner

Sponsored by CA

Just as applications were built and implemented in silos, so was most of the data center’s management software.

In the mainframe era, the typical data center was designed to support a single centralized platform with a single operating system and a relatively small population of applications. Although data center management was complicated, computer workloads were well defined and well understood. As we know, those  days are long gone. Today, the typical data center has a myriad of servers running different operating systems and a large variety of applications. The complexity of the data center has exploded and the ability to manage the data center’s overall workload has, in many organizations, decayed to a dangerous level. In addition, both internal and external compliance initiatives now demand much stricter and more visible governance of an organization’s whole IT operation.

"Making SOA Operational: Establishing the Link between SOA and Service Management" "Making SOA Operational: Establishing the Link between SOA and Service Management"

Date added: 04/01/2008

Authors

Judith Hurwitz, CEO

Marcia Kaufman, COO and Principal Analyst

Sponsored by: IBM Tivoli

SOA is an approach to the building of applications that implements business processes as software services.

Organizations are moving to a more flexible business approach to leveraging software assets through Service Oriented Architecture. As they adopt this approach, IT executives have increased their focus on one of the primary measures of a successful implementation, establishing a consistent and predictable level of service. In order to achieve this goal, organizations recognize they need to match this new architectural approach with a consistent and comprehensive strategy for service management.

Homepage: http://www.hurwitz.com
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