Information Management and Analytics
Documents
Winning Mobile and Web Customers with Fast Data
| Date added: | 10/18/2012 |
Winning Mobile and Web Customer with Fast Data
Authors
Marcia Kaufman, COO and Principal Analyst
Daniel Kirsch, Research Analyst
Sponsored by VMware
Business leaders are finding that they need to dramatically transform the way their organizations engage with customers to remain competitive. Fast Data – the data architecture that supports real-time decision-making – is at the heart of this transformation. Customer’s expectations have evolved. Now, customers expect to have the information needed to make a purchasing decision at the time and place that is right for them. In addition, customers expect customized and instantaneous responses from their suppliers. Businesses increasingly understand that customers expect to be able to interact though web and mobile devices.
Therefore, smart businesses are creating innovative mobile and web applications that delight their customers and build loyalty. But this transformation doesn’t happen in a vacuum. Leaders have to rethink their approach to data management. The tables have been turned. Now, the customer controls much of the engagement process. For example, customers increasingly want to choose which device and platform they will use to communicate with their service providers. In addition, customers expect the engagement experience to be seamless and personalized based on their requirements and their relationship to their providers.
Victory Index Report for Predictive Analytics - $199.00
| Date added: | 09/27/2011 |
Predictive analytics has become a key component of a competitive company’s analytics arsenal. It is one of the most important trends in analytics because in difficult economic environment companies need to have a better ability to anticipate where markets are headed and where customer demand will be. Predictive analytics provides the capability to use more sophisticated techniques to understand trends and anticipate future outcomes. Among its use cases, companies across many industries are using predictive analytics to understand customer behavior and requirements, predict equipment failures, and understand propensity to spend.
In the inaugural Victory Index Report, Hurwitz & Associates examines critical trends and assesses twelve key players in the predictive analytics market. Designed as a market research assessment tool, the Victory Index analyzes vendors across four key dimensions: Vision, Viability, Validity and Value. A rigorous methodology that employs approximately 50 attributes across these four dimensions is applied in order to provide a comprehensive understanding of the market and the vendors. The report provides two rating assessments- one from the perspective of the vendors’ market strength and the other from the customer perspective. IBM SPSS, SAS, StatSoft, and Pegasystems were named Double Victors. Pitney Bowes and Angoss, were Victors in a specific category, due to strengths in key market areas. Other vendors assessed in this Report include Megaputer Intelligence, Rapid-I, Revolution Analytics, SAP, and TIBCO.
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Using Data Models to Maximize the Value of Your Data Warehouse
| Date added: | 06/01/2007 |
Authors
Dr. Fern Halper, Partner
Marcia Kaufman, COO and Principal Analyst
Judith Hurwitz President & CEO
Sponsored by IBM
The typical IT organization often has trouble understanding the data requirements from a business unit as well as the ovall corporate context.
Because of the dramatic changes in the financial services industry, companies are looking for technologies that help them streamline their business processes and systems, and leverage their business information across the organization. Hurwitz & Associates reviewed IBM’s approach to leveraging data models to accelerate successful data warehouse deployments. In-depth interviews with customers of IBM’s Insurance and Banking Data Models provided the basis for this research. The companies interviewed found tangible and business benefits using the IBM technology. Key findings included:
The Movement towards Information Integration
| Date added: | 02/01/2006 |
Authors
Judith Hurwitz, President and CEO,
Dr. Fern Halper, Partner, and
Marcia Kaufman, COO and Principal Analyst
Sponsored by IBM
Innovative IT managers have begun to move their organizations away from traditional data integration to a new way of leveraging valuable corporate information assets in an effort to build flexible, responsive software.
There is an increasing sense of urgency among CIOs to get control over their vast array of information across the enterprise. CIOs are, for the first time, ready and able to transform their information infrastructure because of innovations in information integration and data management. While the state of data has long been a topic of discussion within corporations, there is something new happening. An historical example helps clarify this point. More than twenty years ago a forward thinking financial services organization recognized that their customer data was a potential financial gold mine. If the corporation could find a way to consistently look at and leverage customer information across all of its product offerings, it could more easily up-sell and cross-sell everything from annuities to term life insurance. What this CIO really wanted to do was to be able to bring together all the silos of data across the company in a consistent and reliable way. However, because of the state of technology at that time, the cost and time required to achieve this goal was out of reach. The company had to abandon the strategic initiative.
Text Analytics: The Hurwitz Victory Index - $199.00
| Date added: | 01/24/2013 |
Authos
Fern Halper, Ph.D, Partner and Principal Analyst
Marcia Kaufman, COO and Principal Analyst
Daniel Kirsch, Senior Analyst
Unstructured data is everywhere – in emails, call center notes, verbatim survey responses, tweets, blogs, and online news - to name just a few sources. In fact, by most industry estimates, unstructured text accounts for eighty percent of the data available to companies. Text analytics is being embraced at a rapid rate by organizations that want to gain insight into this information and use
it for a competitive advantage. Factors fueling this growth include a better understanding of the technology’s value, a maturing of the technology, the rise of social media as a source of potential insight, and the compute power to help analyze large amounts of data.
In fact, text analytics has become a key component of a highly competitive company’s analytics arsenal. Hurwitz & Associates defines text analytics as:
Text Analytics is the process of analyzing unstructured text, extracting relevant information, and transforming it into structured information that can be leveraged in various ways.
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