Thursday May 17 , 2012

Definition of Service Management

Servie Management is monitoring and optimizing a service to ensure that it meets the critical outcomes the customer values and stakeholders want to provide.

Buy Your Copy Today!

Judith Hurwitz, Robin Bloor, Marcia Kaufman, Fern Halper

 

Definition of Service Management

Service Management is monitoring and optimizing  services to ensure that they meet the critical outcomes the customer values and stakeholders want to provide.

InfoWorld Book Review

Whether for professional development or personal enjoyment, check out InfoWorld's 25 top tech book recommendations   By Galen Gruman

"Service Management For Dummies" by Judith Hurwitz et al.: Judith Hurwitz and her colleagues are earnest, down-to-earth consultants who give the straight dope on service management, the art of running your tech ops to actually server your clients well.