Friday July 30 , 2010

Service Management for Dummies

smfdService Management For Dummies provides practical guidance on delivering and managing IT services in an effective and efficient manner presenting a proactive and pragmatic approach to IT service management.

Learn how to:

  • Deliver and manage IT so that it meets the multiple needs and demands of your company and its customers
  • Set a framework, keep costs down, and improve efficiency
  • Maintain standards and best practices

 

 

 

 

 

Service Management For Dummies Healthcare Case Studies

Chapter 20 Health Care

In This Chapter

▶ The Medical Center of Central Georgia

▶ Independence Blue Cross

▶ Sisters of Mercy Health System

▶ Partners HealthCare

The U.S. health care industry is facing a perfect storm of challenges. The Health Insurance Portability and Accountability Act (HIPAA) and other government regulations require providers to adhere to national standards for electronic records and transactions. Health care providers and payers must cope with many other pressures, including an aging population, a growing number of people without medical insurance, falling government reimbursement rates, and a growing shortage of qualified staff members.

Read more: Service Management For Dummies Healthcare Case Studies

 

Definition of Service Management

Servie Management is monitoring and optimizing a service to ensure that it meets the critical outcomes the customer values and stakeholders want to provide.
   

Service Management For Dummies Chapter 1

Chapter 1 Understanding Service Management

In This Chapter

▶ Defining service management

▶ Understanding that everything is a service

▶ Measuring, managing, and optimizing

▶ Delivering service in a complex world

A service can be something as simple as preparing and delivering a meal to a table in a restaurant or as complex as managing the components of a data center or the operations of a factory. We're entering an era in which everything is a service.  A service is a way of delivering value to a customer by facilitating the expected outcome. That definition sounds simple enough, but it can be rather complicated when you look deeper.  

Read more: Service Management For Dummies Chapter 1

 

Service Management For Dummies Table of Contents

Contents at a Glance

Introduction

Part I: Introducing Service Management

Chapter 1: Understanding Service Management

Chapter 2: Getting Inside Service Management

Chapter 3: The Customer Is King

Part II: Getting the Foundation in Place

Chapter 4: Service Management Standards and Best Practices

Chapter 5: Implementing ITIL

Chapter 6: Implementing a Service Management Strategy

Chapter 7: Launching into Service Management

Read more: Service Management For Dummies Table of Contents

   

Definition of Service Management

Service Management is monitoring and optimizing  services to ensure that they meet the critical outcomes the customer values and stakeholders want to provide.

Service Management For Dummies

Judith Hurwitz, Robin Bloor, Marcia Kaufman, Fern Halper

InfoWorld Book Review

Whether for professional development or personal enjoyment, check out InfoWorld's 25 top tech book recommendations   By Galen Gruman

"Service Management For Dummies" by Judith Hurwitz et al.: Judith Hurwitz and her colleagues are earnest, down-to-earth consultants who give the straight dope on service management, the art of running your tech ops to actually server your clients well.