Marcia Kaufman - Partner & COO
Marcia Kaufman, a founding Partner of Hurwitz & Associates, has more than 20 years of experience in business strategy, industry research, service oriented architecture, software quality, information management, and analytics. In addition to publishing a regular technology blog, Marcia has written extensively on SOA, information management, and the business value of information technology. Marcia has worked within the financial services, manufacturing, and services industries. During her tenure at Data Resources Inc. (DRI) she developed sophisticated industry models and forecasts. She holds an AB from Connecticut College in mathematics and economics and an MBA from Boston University.
Marcia is a co-author of Service Oriented Architecture For Dummies, 2nd Edition (Wiley Publishing 2009), Service Management For Dummies (Wiley Publishing 2009), Cloud Computing For Dummies (Wiley Publishing 2009) and Information on Demand For Dummies (Wiley Publishing 2008).
Making SOA Operational: Establishing the Link between a Service Oriented Architecture and Service Management
Authors: Marcia Kaufman & Judith Hurwitz
Sponsored by IBM/Tivoli
Planning for SOA Service Management from the Start
Organizations are moving to a more flexible business approach to leveraging software assets through Service Oriented Architecture. As they adopt this approach, IT executives have increased their focus on one of the primary measures of a successful implementation, establishing a consistent and predictable level of service. In order to achieve this goal, organizations recognize they need to match this new architectural approach with a consistent and comprehensive strategy for service management.
Customer Perspectives on the Benefits of a Collaborative Process to Deliver Software Quality
Authors: Marcia Kaufman & Dr. Fern Halper
Sponsored by IBM
The delivery of high quality software in today's increasingly interconnected and computerized world is more critical than ever to an organization's success. Why? In one form or another, this software touches the customer. Today, software drives everything from equipment on the factory floor to controls managing traffic flow on crowded city streets. Whether it is a system to process claims and deliver information to customers and partners, an online banking system, or the embedded technology systems in an automobile or household appliance, businesses rely on software assets to build competitive advantage and grow their businesses.
Marcia's Point of View
|commentary on software issues|